shipping
Please allow up to 5 business days to process and ship orders.
We will only ship to the address provided at checkout.
We do not offer signature confirmation and we are not responsible for any lost, stolen, or damaged shipments.


returns
Returns are only available for orders delivered in Europe.
Returns are only available for items with retail prices above $100.
Any items that were purchased for less than $100 are final sale.

Item(s) purchased from deniserein.com must be returned at the customer's expense in new, unused condition with original tags still attached, within 2 days of receiving the shipment, in order to receive a refund.

A refund will be issued in the original form of payment.
Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.
The customer is also responsible for any shipping, customs fees, taxes, and brokerage charges that the shipment will incur in.

Please email store@deniserein.com for instructions regarding the returns process.


exchanges
We do not offer exchanges at the moment.
Please refer to the return policy above.


sale items
Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customer's expense. No refund will be issued.